Find answers to common questions about bookings, payments, and using Adventrip
You can book a transfer by selecting your route, choosing a vehicle, and confirming your details. Once submitted, you will receive confirmation instantly or via WhatsApp.
Bookings are confirmed based on availability of drivers and vehicles in your selected route.
We support secure payments including mobile money (STK Push). Payment is either required before confirmation or on pickup depending on the service.
Yes, you can cancel a booking before the trip starts. Cancellation terms may vary depending on timing and service provider.
Last-minute cancellations may attract a small fee depending on driver availability and preparation costs.
Yes. We verify service providers and focus on transparent, trusted travel experiences for all users.
Verified drivers and partners
Secure payment processing
Transparent pricing system
Route tracking and clarity
Our platform works with independent transport providers and drivers who are verified before joining the system.
You can contact our support team anytime for booking issues, payment problems, or general inquiries.
Prices may vary depending on distance, demand, and vehicle type, but all pricing is shown before booking confirmation.
Some bookings may require basic contact details only, but having an account helps you track bookings and receive updates easily.
Yes, you can request changes before the trip starts depending on driver availability and route adjustments.
We operate on selected routes within Kenya, starting with key travel and transport corridors and expanding gradually.